Schedule Coordinator
Join our team at Kalos Services, a leading provider of HVAC, Electrical, and Plumbing services. We are seeking a skilled Schedule Coordinator to play a vital role in ensuring seamless coordination and efficiency in our project and service operations.
As the Schedule Coordinator you will assist with scheduling teams to the customers/client locations to assess the work that would need to be completed. If you are organized, have outstanding customer service and communication skills, and strive to assist others in their time of need, you could thrive in this environment.
Schedule
Monday – Friday from 8:30 am – 5 pm
Responsibilities
- Efficiently assign Plumbing manpower technicians to service calls or projects based on their expertise, location, and workload requirements
- Maintain clear and effective communication with field technicians, providing necessary information and updates on service calls or project completion timelines on a daily and weekly basis
- Forward lodging requests and manage expenses/per diem to higher management for approval
- Manage timesheets and provide audits in a timely manner
- Track and manage requests for time off, including the approval or rejection process, and provide feedback as necessary
- Review and maintain the scheduling software so that appropriate teams are routed accordingly
- Keep accurate records of service calls, technician availability, and customer/client information in the dispatch system
- Generate and analyze reports to assess the effectiveness of operations and identify areas of improvement
- Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications
- Collaborate closely with other departments to ensure smooth communication and information flow between teams
- Proactively address scheduling conflicts, emergencies, and unforeseen challenges to minimize disruptions
- Familiarity with Plumbing work scope is ideal but not required
